FAQ – Frequently Asked Questions
Quickly find out if we have already addressed your query in our FAQ below!
Welcome to our Frequently Asked Questions (FAQ) section, here you can find out if we have already answered any of the questions you may have.
There are many ways of getting in contact with Ultimastore. Please see the options below and we guarantee we will get back to you within 48 working hours.
Email: firstname.lastname@example.org Tel: +44 (0)1279 821282 or visit our Contact Us page here
We currently do not offer any collection services.
Please kindly note that we do not provide refunds for any products that have been damaged by the customer, however If your product was faulty when received please get in touch as soon as possible so we can arrange a return.
Please refer to our deals page for any offers we are currently running.
No, at the present time we currently only offer delivery within the UK.
We offer free delivery to all UK mainland orders, However other addresses may be subject to a delivery surcharge.
We use a variety of couriers that may change based on the product ordered and address. The main couriers we use are DHL, UK Mail, Royal Mail and TNT
Delivery times are subject to change based on your address, for instance we do add a delivery surcharge to some non mainland postcodes. See a full view of our delivery
options and rates please view our delivery page here
We currently only offer payments via credit or debit card although we are looking into adding some new payment methods in due time! Keep your eyes out.
At the moment we are not able to accept payments via American Express.
Unfortunately we do not currently offer any finance methods in order to pay for products.
Please contact us if you have a question about an invoice or payment you’ve made. By all means do not hesitate to give us an email if you are unsure or need copies of an invoice.
Refunds and Returns FAQs
If you have paid with your credit or debit card refunds will usually take up to 7 days to clear into your account. Importantly you can find out more by reading our refund policy on our refund page here
At the moment we currently do not provide pre-paid returns labels as we are going paperless! Additionally we ask our customers to pay for their own return shipping when returning a product. Importantly customers are liable for their products on return so we do advise to ensure your return is trackable.
Once your return has arrived at our facility it will be checked by our returns team to ensure there is no customer damage. It will then be in the capable hands of our finance department to make sure a refund is issued.
We are only able to refund orders that have arrived undamaged in the original packaging.
In the event that you need to return a product please note that you have 30 days from the day of purchase to ensure the product is back with us otherwise you may not be eligible for a refund.
In order to receive a full refund the product must have been purchased at full price. Sale items cannot be refunded.